1. GENERAL INFORMATION
These terms and conditions apply to all Lifestream offerings. The terms and conditions are accessible to everyone and are included on the internet sites of Levensstroom.
Before any Agreement is concluded between us, we will clearly bring the text of these terms and conditions to your attention and ask you to accept them. If we are unable to show you our terms and conditions for any reason, you can obtain a copy or inspection of them by means of an e-mail. If an offer is only valid for a limited period or is subject to certain conditions, we will explicitly state this in our offer.
We always describe what we sell as completely and accurately as possible. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human and if we have made a clear mistake, we are not obliged to deliver to you.
By placing an order with Levensstroom, you indicate that you agree with the delivery and payment conditions of Levensstroom. Levensstroom has the right to change its delivery and/or payment conditions at any time. The customer is bound by the general terms and conditions pursuant to Art. 6: 232 of the Dutch Civil Code.
2. CONCLUSION OF AGREEMENT
A purchase agreement is concluded by offer and acceptance. The agreement is concluded by placing an order, after which Levensstroom sends a confirmation of receipt. If Levensstroom cannot unambiguously determine your permanent place of residence or residence, your order is not valid. You must report any inaccuracies of the data provided to you by Levensstroom immediately. A purchase agreement can also be concluded by placing an order for goods or services by telephone or by personal contact.
In certain cases, we may decide to check whether you will be able to meet your payment obligations and/or whether there are other reasons why we would prefer not to deliver to you. If, on the basis of this investigation, we have good reasons not to enter into the agreement, we may refuse your order or attach additional conditions to it. In that case, we will always tell you why we do this.
You have 14 days after receiving your order to assess whether the ordered items are satisfactory and to return your order if necessary.
3. OFFERS AND PRICES
Despite the fact that the catalogue and website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, or contains errors, or is not up-to-date.
If you have specific questions about e.g. sizes, color, availability, delivery time or delivery method, please contact Levensstroom in advance.
Lifestream has the right to change the cost of a product at any time. All prices are subject to typing errors and price changes.
Terms and conditions: An offer is only valid for the specified periods.If transport, reservation or administrative costs are charged, this will be stated separately.
The price quote refers only to the items as it is described verbatim. The accompanying photo is intended to be decorative and may contain elements, accessories or items that are not included in the price.
All prices are 21% VAT included.
4. PAYMENT TERMS
If you decide to place an order through this site, there are a number of payment options. Lifestream only ships orders that are paid in advance with the exception of cash on delivery orders. You can use payment on the spot, by bank transfer, BanContact/MisterCash, ING Home’Pay, KBC/CBC, Belfius Pay Button and iDeal.>
- You can pick up the item yourself at Levensstroom in Moorsele (West Flanders) and pay on the spot. See address. Please note that you can only pay in cash
- You can pay for the order online immediately with BanContact/MisterCash, ING Home’Pay, KBC/CBC, Belfius Pay Button, which will speed up the shipment. This is the fastest payment option because we receive the confirmation of the payment within minutes.
- Dutch customers can also pay online immediately with iDEAL, which will speed up shipping. Here too, we receive a confirmation of payment within a few minutes.
- For other countries it is also possible to pay with Visa, Maestro and Mastercard. The costs for these transactions are charged: 0.25 € fixed cost + 2.00 % of the order amount. Here too you will see the costs as soon as the order is confirmed,
- Or you can pay in advance by bank transfer. This is the slowest formula. Payments are made to account number 979-6482686-84 of Levensstroom, stating your name and invoice number. SEPA details: IBAN BE43 7350 4416 5401 – BIC KREDBEBB Payment is made within 10 working days after ordering. The ordered items will be shipped after receipt of payment. All shipments are shipped within 24 to 48 hours after receipt of payment. This is not the fastest option. Depending on which bank you use, the payment can still be made on the same day, but it can also take 3 working days. But that only applies to payments via internet banking. A payment via a payment form can take even longer.
Can I also pay after delivery?
In short, no. Nothing is sent until it has been paid, and confirmed by our bank, without exception.
By strictly adhering to this policy, we can also keep costs low. If we were to send orders that are not paid afterwards, our cost center would be much higher, and the prices in the webshop would also rise.
In fact, ordering and not hearing from you can mean that we cancel the order prematurely. As soon as something is ordered, the items are reserved for you, and are therefore not available to other customers. If we get the impression that someone has ordered something, but has not paid and has not heard from us, we will take that action…
For orders of electric and fixed massage tables and orders over 2000 €, it is possible to pay in two installments. An initial payment of 50% is made before ordering the product from Earthlite. The second payment is then made just before delivery to the specified delivery address. If for some reason the customer would cancel this order before delivery, the first installment payment will not be refunded or must still be paid.
Penalties for non-payment
Without prejudice to the exercise of other rights that Levensstroom has, in the event of non-payment or late payment from the date of the breach of contract, the client will owe an interest of 10% per year on the unpaid amount by operation of law and without reminder. In addition, the customer is legally and without a reminder liable to pay a lump sum compensation of 10% of the amount in question, with a minimum of 25 euros per invoice. Without prejudice to the foregoing, Levensstroom reserves the right to take back the items that have not been paid for (in full).
5. RETENTION OF TITLE
The delivered items remain the exclusive property of Levensstroom until the moment of full payment by the customer. As long as you have outstanding invoices with us, you may not resell, give away, use as collateral or make real estate the goods delivered by us.
However, the risk of loss or damage shall pass to the customer upon delivery. The customer undertakes to inform third parties of Levensstroom’s retention of title if necessary, e.g. to anyone who would come to seize the items that have not yet been fully paid for.
6. SHIPPING AND DELIVERY TIME
Shipping is done by GLS or DHL. The general CMR conditions apply to the shipment of your package. The ordered items will be delivered as soon as possible after receipt of payment. The delivery time of the product depends on when the payment is received. On average it takes 2 days (for the Netherlands this can take 2 to 3 days) when the order arrives. Due to circumstances (weekend, public holidays,…) this may be a few days later.
It is advisable to check your package carefully when it is delivered by the carrier. If you notice damage to the packaging, you must sign a receipt with reservation. This way you are protected if your product is damaged or a device does not work properly. And you can file a complaint with the courier service. Lifestream has no influence on the delivery of your order. Shipments are at the expense and risk of the seller. The legal delivery is valid at the time the goods leave our company.
7. RIGHT OF RENUNCIATION AND RETURN
The Belgian law on commercial practices and consumer information and protection of 14 July 1991 allows the buyer to inform Levensstroom that he/she is cancelling the purchase within 14 working days of receipt of the product. If you wish to return a product, you must inform Levensstroom by e-mail and on the accompanying letter or copy of the invoice with the return shipment, stating your name and order number. You must always enclose the invoice with a return. Without an invoice sent, returns will not be processed. If we cannot accept an item as a return and have to send it back to the customer, all costs will be borne by the customer. Unstamped COD shipments are not accepted by Levensstroom.
Customers who wish to exercise the right of renunciation must contact Levensstroom within 14 days of delivery and return the goods to Levensstroom at their expense within 20 days of delivery of the goods.
If you receive items that you have not ordered, or have not received, you must notify Lifestream as soon as possible. At the end of this period, the purchase is finalized and you become the owner. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to be able to assess whether you wish to keep the goods. Returned goods may have been tested, but may not have been used. If you are returning the goods, this must be done together with all accessories supplied and – if reasonably possible – in the original and undamaged packaging, together with all accessories, instructions for use and invoice or proof of purchase and taking into account our instructions.
If you return goods, you are responsible for transport. If they are lost or damaged in transit, we will not be able to reimburse you. In the event of cancellation of an order, any transport costs and bank charges will not be refunded.
The law (art. 47 §4 of the Market Practices Act) provides that you are not entitled to return goods if it concerns:
- used, soiled, damaged or incomplete items
- services whose performance has started with your consent before the end of the withdrawal period
- goods that are specially made according to your guidelines or that have a clear personal character
- goods that by their nature cannot be returned or can deteriorate or age quickly
- CDs, DVDs, MPs, ringtones, games and computer programs that have been unsealed by the consumer
- Newspapers, magazines and magazines
- Betting and Lottery Services
If the product you receive was not the product you ordered, or if it arrives damaged, please return it within 7 days following receipt. If the items are unused and have been returned on time and correctly, either a new product will be sent or Levensstroom will pay the price paid as soon as possible, no later than 30 days after receipt of the return of the items.
8. WARRANTY
a. Legal guarantee (only for consumers)Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights.
Each item is subject to the 2-year statutory warranty against hidden defects and non-conforming delivery from the date of purchase by (delivery to) the first owner.
During this period, Lifestream undertakes to replace or repair the defective item (or part) of it free of charge. Lifestream reserves the right to exchange the item if the repair and/or administration costs are disproportionate, or if repair is impossible.
Any commercial guarantee shall leave these rights unaffected.
On some goods, we provide an additional warranty in addition to the warranty mentioned above. In that case, we will clearly state this warranty and its conditions on our website.
b. General To invoke the warranty, the customer must be able to present the invoice, which serves as a warranty certificate, and/or the warranty certificate of the product. Items that have been purchased and delivered to the customer’s home must be contacted by Levensstroom in advance, after which the customer must return the item to Levensstroom at his own expense.
Any defect must be reported within 1 month of its discovery. Afterwards, any right to repair or replacement expires.
The (commercial and/or legal) warranty does not apply to defects resulting from accidents, neglect, falls, abnormal or incorrect use, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or modifications to the item, heavy-handed use, poor maintenance, abnormal or incorrect use.
It also does not apply to items with a shorter lifespan, or wear and tear items.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are not considered to be hidden defects, unless proven otherwise by the customer.
The warranty is non-transferable.
9. FORCE MAJEURE
Force Majeure is any circumstance beyond our will and control that prevents the performance of all or part of our obligations. This includes, among other things, strikes, fire, operational failures, energy failures, failures in a (telecommunication) network or connection or communication systems used and/or the unavailability of the website of the Merchant at any time, non-delivery or late delivery of suppliers or other third parties engaged,…
10. INTELLECTUAL PROPERTY
Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that are either owned by us or by our suppliers or other rights holders.
It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, you can use drawings, photos, names, texts, logos, color combinations,… Do not copy or reproduce without our prior and express written permission.
Of course, we always hope that all our customers are 100% satisfied. If you do have complaints about our services, you can use the complaints procedure described on our website. We will do everything we can to handle your complaint within a reasonable timeframe.
11. EVIDENCE
The customer accepts that electronic communications and backups may serve as evidence.
12. DISPUTES
Belgian law applies to all our agreements. In the event of the affiliation of other authorities, the competent Belgian court is competent to take cognizance of all disputes that may arise under the agreement between Levensstroom and the other party.
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